Shipping policy

COVID-19 - may impact delivery times, we will endeavour to keep you informed as possible with regards any impact it may have.

We aim to despatch all orders as follows:

orders received before 2pm – Same day despatch, via Royal Mail standard delivery
orders received after 2pm – Next day despatch, via Royal Mail standard delivery
orders received after 2pm between Friday and Sunday will be despatched, via Royal Mail standard delivery the next working day (Monday)
The big walk merchandise are free P&P if ordered this week by Friday, T shirt will be delivered by the end of next week (following Friday).

In the instance of a high volume of orders during peak times, these timings may include 2 extra days despatch time. (We are operating as usual but please allow an extra few days for delivery - due to current COVID-19 restrictions.)

Cost:

Up to 1kg: £2.95
1kg up to 2kg: 3.95
2kg up to 30kg: £5.95

Refunds

For any items purchased from the secondhand store please follow the steps on this page: https://shop.shelter.org.uk/a/returns

For any queries regarding any of our new goods such as Christmas cards and Chocolate please email: shop_support_team@shelter.org.uk